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Quality Assurance and Research Programming

The purpose of Quality Assurance in healthcare is systematic measurement: monitoring processes, with a feedback loop for error prevention. It refers to activities and programs intended to “assure” or promise improvement in quality of care in a defined physical or behavioral health setting or program. It involves assessing or evaluating quality; identifying problems or issues with care delivery and designing quality improvement activities to overcome them; and follow-up monitoring to make sure the activities did what they were supposed to. 

Program Goals 

  • Achieve excellence in the clinical and patient/client outcome process  

  • Provide the highest quality care while supporting the strategic goals of ACCESS  

  • Moving toward the patient-centered medical home model  

  • Achieving meaningful use of health IT  

  • Enhancing clinical quality  

  • Raising patient and staff satisfaction  

  • Maintaining current and gaining new third-party quality accreditation 

Program Goals 

  • Providing all employees with the necessary knowledge, trainings and professional tools  

  • Delivering quality services to integrated physical and behavioral health recipients  

  • Research and data entry 

Target Audience 

  • ACCESS integrated physical and behavioral health recipients  

  • ACCESS staff and leadership 

Target Audience 

Integrated physical and behavioral health programs budgets 



Ana Dutcher, MBA/HCM, LBSW